For a swap, transfer, or balance-display issue, first open History, save the action's status and transaction hash, then contact us through Feedback in the mobile app. Include when it happened, the assets and networks involved, and the result you see. If you are still identifying the cause, start with swap troubleshooting or deposit troubleshooting.
Where can I find official DeGate links?
Our official links page lists the website, app download links, and community accounts. Check a link there before downloading the app or joining a community channel.
For ordinary product help, use Feedback in the mobile app. Include the approximate time, asset, network, transaction hash, and what you expected. Send security vulnerabilities to bounty@degate.com. Keep recovery phrases and private keys out of screenshots and messages.