DeGate is a self-custodial wallet. You keep the recovery phrase for a recovery phrase wallet; a hardware wallet keeps its private keys on the device. Before sending, trading, or approving an application, check the address, token, network, amount, and fee on the confirmation screen. A sound backup matters, as do the transactions you sign and the applications you connect.
How do I back up and restore a recovery phrase wallet?
The app generates a 12-word recovery phrase when you create the wallet. Back it up offline and store it securely. If you replace your phone or reinstall the app, choose Import wallet and enter those 12 words to restore that wallet's addresses and on-chain assets. If you created multiple recovery phrase wallets, back up each phrase separately. Restoring one will not recover the others. The phrase can also be used with wallet software compatible with BIP39/BIP44.
What happens if I lose my phone?
Losing a phone does not erase assets recorded on-chain. Install the official app on a new device and use the original wallet's recovery method: its 12 words for a recovery phrase wallet, reconnection for a hardware wallet, or the original sign-in or connection method for another wallet type. Check the restored address and assets. Anyone who obtains your recovery phrase may control that wallet, so never send it to support or enter it into a website pop-up.
If DeGate is temporarily unavailable, how can I access tokens in my wallet?
A recovery phrase wallet can be restored in wallet software that supports the same phrase and derivation path. A OneKey or Ledger can connect to other wallet software that supports the device and relevant network. Check that the address shown there matches the one you used in DeGate before looking for the token. Obtain wallet software through official channels. Never enter a recovery phrase into an unfamiliar website.
Can DeGate freeze my wallet?
DeGate does not hold the private keys to a self-custodial wallet. We cannot sign a transfer from your address or freeze the whole address as a centralized exchange might freeze an account. Some tokens have transfer or redemption rules set by their issuers; read the terms for the token you use.
How do I report a security issue to DeGate?
Send product security reports to bounty@degate.com. We run a bug bounty program. For an individual account or transaction problem, use Feedback in the app and provide the public transaction hash. Never provide your recovery phrase.