Open History in DeGate and find the swap. Check its current status, payment asset, destination asset, and networks. A cross-chain swap may involve a source-chain transaction, route processing, and a destination-chain receipt. A successful source-chain transaction alone does not mean the whole swap is complete. Use the estimate shown when you confirmed the quote as a starting point for troubleshooting.
What should I check when the estimated time has passed?
Copy the transaction hash from History and check it in a block explorer for the relevant chain. If History shows several stages or hashes, check them in order. If the source transaction is unconfirmed, allow time for that network. If it succeeded but the destination asset has not arrived, check the cross-chain progress in History and the destination network. Verify the selected wallet, destination network, and destination token, rather than checking only the balance you paid from.
If the swap says Failed, can I try again immediately?
First establish the original action's final status and whether the payment asset is still in the original wallet or has been returned. A failed network transaction, expired quote, and unfinished cross-chain route can require different steps. If History does not yet show a clear outcome, submitting again could create a second independent transaction. Once the first action is settled, request a new quote and review its amount, fees, and expected output.
How do I contact DeGate if History and the blockchain disagree?
Use Feedback in the app. Include the approximate time, last few characters of the wallet address, source and destination chains, payment and destination tokens, transaction hash, and a screenshot of History. Describe what the app shows, what the block explorer shows, and what you expected to receive. Never send a recovery phrase, private key, or password.